Karen Tomlinson
BSc MBA FICB
Maxwell Leadership Certified Speaker, Trainer, & Coach
Sales Performance Consultant
Strategic Learning & Performance Consultant
Karen is a highly accomplished and results-driven Learning & Development (L&D) leader with 30+ years of progressive experience in Leadership Development, Performance Training, and multi-national Sales/Service optimization.
She has a proven ability to translate organizational strategy into high-impact training programmes that drive behavioural change, elevate profitability, and improve time-to-competency across diverse international teams. She is currently leveraging this deep institutional expertise in her successful consulting practice.
Core Competencies and Expertise
L&D Strategy & Execution
- Strategic design and delivery of leadership, sales, and service development programmes for several clients.
- Proven ability to deliver high-impact workshops on Leadership Development, Sales Management, Relationship Selling, and Customer Experience, consistently achieving 'excellent' evaluation ratings.
- Performance Consulting: Partnering with executives to diagnose skill gaps and align Learning & Development initiatives with core business objectives.
Sales & Service Enablement
- Deep expertise in building a high-performing sales culture, including proactive contact activities and relationship selling methodologies.
- Design and implementation of sales management frameworks, coaching programmes, and reward & recognition initiatives.
- Product Development & Branding: Experienced in developing and launching new retail banking products.
- Design and implementation of effective sales support activities, including campaigns, marketing programmes, and sales opportunity creation.
Leadership & Coaching
- Senior level executive leadership and general management experience.
- Veteran leader and mentor, providing development support and coaching while leading teams of up to 67 team members.
- Change Management: Successfully driving adoption of new sales models and cultural initiatives across multi-jurisdictional teams.
- Exceptional ability to connect, communicate, and organize complex organizational growth initiatives.
Select Career Impact
Programme Design and Implementation (1,200+ Participants Impacted)
High-Value Leadership Development
Designed and delivered “Developing the Leader Within You” and “Developing the Leaders Around You” training workshops, receiving testimonial-level feedback highlighting significant participant growth in communication skills, team upliftment, and leadership facilitation abilities.
Multi-National Sales Workshop Rollouts
Successfully developed and implemented comprehensive sales training for Scotiabank, RBC Royal Bank, the JMMB Group across Jamaica, Trinidad, and the Dominican Republic, and others.
Customer Experience Excellence
Developed “Enhancing the Customer Experience” initiative focused on advanced service skills and professional conflict resolution, directly supporting the creation of high-performing service cultures.
Quantifiable Success Metrics
All programmes consistently achieved “excellent” evaluation ratings across multiple criteria, including knowledge transfer, efficiency, interactivity, and creativity.
Professional Experience
Founder & Principal Consultant
KT Training Solutions
- •Delivers accredited leadership training programs based on Dr. John C. Maxwell's learning systems
- •Sales & Service Performance Consultant: Design and implementation of Customer Experience and Sales Training Workshops
- •Client Impact: Training provided to organizations including Hawkeye Electronic Security, Spectrum Management Authority, Development Bank of Jamaica, JMMB Group Limited, Access Financial Services, Lasco Financial Services, St. Johns Cooperative Credit Union and others.
Vice-President, Sales & Service Support & Sales Manager
RBC Royal Bank Jamaica
- •Directed strategic alignment of sales and service training and support initiatives
- •Established and led the Sales Management function for External Sales Team for Auto Finance
- •Authored high-impact marketing campaigns and reward & recognition programmes
Director, Retail Banking & Senior Branch Manager
Scotiabank Jamaica
- •Advanced through senior managerial roles including Director, Retail Banking
- •Developed Sales training and Personal Banker Workshops for 30+ branches
- •Created Sales opportunities for the Sales teams
- •Led high-volume operations managing a team of 67 sales and service professionals
Education and Professional Credentials
Education
- Fellow of the Institute of Canadian Bankers (FICB)
Professional Banking Programme - Master of Business Administration (MBA)
Monash University, Australia - Bachelor of Management Studies (BSc)
University of the West Indies
Certifications
- Maxwell Leadership Certified Speaker, Trainer, and Coach
Maxwell Leadership Team - Trained Sales Trainer and Coach
Scotiabank and RBC Royal Bank
Ready to Work with Karen?
Partner with an experienced leadership and sales trainer to develop your team and achieve measurable results.
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